Full IT Support

In order to keep your system running smoothly, and for continued monitoring of your system, and assistance, we would suggest subscribing to our Pro-Active Maintenance & IT Support package.

Subscribing to our IT support package will guarantee our response times according to pre-determined SLA's (service level agreements).

Our Pro-Active Maintenance & IT Support package includes the following:

Dashboard Access - view network and server status via our website
Guaranteed Response* (Pre-Determined in SLA)
Telephone IT Support*
Remote Desktop IT Support*
Remote Server Monitoring
Daily Backup Checks
Daily Virus Definition Checks
Continual Disk Space and Disk Health Checks
Continual Server Service Checks
On-Site IT Support*
Network IT Support
Software IT Support
Weekly and / or daily Health Check - report emailed in PDF format
Full helpdesk reporting
Loan Desktop PC

*(9:00am – 5:00pm Mon to Fri)

Advantages of this service:

• You are not limited to the amount of time you spend over the phone, helpdesk or on-site
• Calls are automatically raised if a server fault occurs or pre-determined thresholds are exceeded
• A complete history and knowledge base is built-up over time for your company
• Repsonse times are guaranteed
• A close working relationship is formed between both companies which is built on trust
• You are invoiced monthly which helps cash flow