Full IT Support - Leeds

Expert Systems maintain a large client base in Leeds and surrounding areas. In order to keep your system running smoothly, and for continued monitoring of your system, and assistance, we would suggest subscribing to our Pro-Active Maintenance & IT Support package.

Subscribing to our IT support package will guarantee our response times according to pre-determined SLA's (service level agreements).

Our Pro-Active Maintenance & IT Support package includes the following:

Dashboard Access - view network and server status via our website
Guaranteed Response* (Pre-Determined in SLA)
Telephone IT Support*
Remote Desktop IT Support*
Remote Server Monitoring
Daily Backup Checks
Daily Virus Definition Checks
Continual Disk Space and Disk Health Checks
Continual Server Service Checks
On-Site IT Support*
Network IT Support
Software IT Support
Weekly and / or daily Health Check - report emailed in PDF format
Full helpdesk reporting
Loan Desktop PC

*(9:00am – 5:00pm Mon to Fri)

Advantages of this service:

• You are not limited to the amount of time you spend over the phone, helpdesk or on-site
• Calls are automatically raised if a server fault occurs or pre-determined thresholds are exceeded
• A complete history and knowledge base is built-up over time for your company
• Repsonse times are guaranteed
• A close working relationship is formed between both companies which is built on trust
• You are invoiced monthly which helps cash flow