Expert On-Call

For some customers the thought of full maintenance may be expensive and more than they perhaps require.

In this instance we would provide 'Expert On-Call' which sits between basic re-active support, and full support.

How Does It Work?

Customers are given a 'Time Bank' which is allocated a fixed number of minutes, i.e. 300 minutes, 600 minutes, 1200 minutes etc. All work carried out whether telephone support, remote desktop assistance or on-site support is timed and deducted from the Time Bank. Time is charged by the minute.

What's included?

Telephone Support via helpline number
Full interactive Helpdesk Support
On-Site support
Workshop repairs

How Much Does it Cost?

This depends on the number of minutes purchased at the outset, the more time you buy, the more economical it becomes. The amount of time you may require is measured against your business activity - this however can be topped up at any time.

How do I know how many hours have been used?

An ongoing balance is provided on support tickets to show total remaining allocation. If you are nearing your limit then more time is added at a pre-agreed rate.

The entry level packages are:

100 mins for £150.00
300 mins for £365.00 or
600 mins for £640.00

Prices are Ex-VAT.

When does the time start?

The time starts as soon as confirmation has been given on the time you wish to purchase. In some instances we may ask for cleared funds before a resolution is found to your support request. Our helpdesk hours are between 9am and 5pm Monday to Friday.